Who We Are

Youth Alliance Network Community UK Project CIC is a Community Interest Company registered in England and Wales. Company number: 15830598. We are based in Southwark, London.

When we refer to “we”, “us” or “our” in this policy, we mean Youth Alliance Network Community UK Project CIC.

For any privacy-related queries contact us at: contact@youthalliance.co.uk

2. What Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Age range
  • Location
  • Reason for contacting us or volunteering
  • Payment information (processed securely via Stripe — we never store card details)
  • Information you provide when signing up to our newsletter, volunteer form, or contact form

3. How We Use Your Information

We use your information to:

  • Process volunteer applications and respond to enquiries
  • Send confirmation emails and follow-up communications
  • Process donations securely
  • Send newsletters and updates (only if you opted in)
  • Improve our programmes and services
  • Comply with our legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following grounds:

  • Consent — when you sign up to our newsletter or submit a form
  • Legitimate interests — to manage volunteer applications and respond to enquiries
  • Legal obligation — where required by law

5. How We Store Your Data

Your data is stored securely within our WordPress website at youthalliance.co.uk and associated tools. We use industry-standard security measures to protect your information from unauthorised access, loss, or disclosure.

Payment information is processed by Stripe, a PCI DSS Level 1 certified payment processor. We never store your card details on our systems.

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

  • Volunteer applications — 2 years
  • Donation records — 7 years (legal requirement)
  • Newsletter subscribers — until you unsubscribe
  • Contact form enquiries — 1 year

7. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

  • Stripe — for secure payment processing
  • FluentCRM — for email communication management
  • Regulatory bodies — where required by law

All third-party providers are GDPR compliant.

8. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to how we process your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights contact us at: contact@youthalliance.co.uk

9. Cookies

Our website uses cookies to improve your experience. These include essential cookies for site functionality and optional analytics cookies. You can manage your cookie preferences through our cookie banner when you first visit the site.

10. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children

Our programmes serve young people, however our website is not directed at children under 13. We do not knowingly collect personal data from children under 13 without parental consent.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data:

Youth Alliance Network Community UK Project CIC Southwark, London Email: contact@youthalliance.co.uk Website: youthalliance.co.uk Company Number: 15830598